Fatal exception error messages are generated when one of the below situations occur.
Access to an illegal software instruction has occurred.
Invalid data or code has been accessed.
The privilege level of an operation is invalid.
Any of the above issues could be caused by one or more of the below possibilities.
Errors in programming code, either a program, operating system and/or hardware driver.
Conflicts between two or more programs.
Physical hardware issue.
Microsoft Windows and software use exceptions, which allow Windows or other software to communicate in layers and communicate errors or exceptions. If a program is given an exception that is invalid or unknown you'll encounter a fatal exception. Fatal exceptions are also commonly referred to as a Fatal 0E (or improperly as Fatal OE) and is one of the most common fatal exceptions.
When a fatal exception is encountered the error will be in the below format.
A fatal exception <YZ> has occurred at xxxx:xxxxxxxx
In the above example of the fatal exception the YZ represents the actual processor exception, this can range from 00 to 0F. Each of theses processor exceptions are explained under Extended information.
After the processor exception is the enhanced instruction pointer to the code segment and the 32-bit address. This is exactly where the error exception has occurred.
Search for the error
Often the easiest and fastest method to locate the cause of a fatal exception is to search for the error. However, for some users it may be difficult to know exactly what to search for because of the cryptic fatal exception messages. Below are tips on how to search for these errors.
1. As mentioned above the fatal exception will often have a two character code, for example 0E, if this code is present use this as part of your search.
2. Next, the error message will contain a pointer such as "0028:c001e36", although this can often be found by also adding this to your search query it's important to realize that this pointer can vary from computer to computer. If you're not finding results exclude this from your search.
3. Finally, many fatal exception error messages will also contain a file that generated the error, almost always this is a VXD file. If the fatal exception error contains a .VXD definitely include this as part of your search. The VXD file may also be listed as "VXD VWIN32", which is actually "vwin32.vxd".
If searching for the fatal exception error does not return results and/or help resolve your continue reading through this document for general recommendations in resolving fatal exception error messages.
Revert Windows back to an earlier copy
Update software or check for software patches
If you are experiencing invalid page faults in only one program, verify that the software program is compatible with the operating system you are running the program within. Also verify with the manufacturer or vendor of the software program that there are no available patches or updates for the program that may help or resolve your issue.
It's also important that you have all the latest Windows updates. See document CH000545 for additional information about updating Windows.
If you're getting a fatal exception when using a hardware device, for example, when you print. It's likely that it's the drivers related to that device that are either conflicting or have errors.
Video drivers are also notorious for causing fatal exception error messages. Because your video card is being used all the time it's difficult to know for certain if it's the cause of the error. Therefore we always recommend users have the latest video drivers on their computer.
Visit the manufacturers web page and get the latest software / drivers from them. See our drivers page for a listing of hardware companies.
Recently installed software / hardware
If you have recently installed new software or hardware attempt to uninstall or reinstall that software / hardware to verify it is not causing your issue. In the case of a hardware device it's suggested instead of installing the software or drivers that came with the device that you visit the manufacturers web page and get the latest software / drivers from them. See our drivers page for a listing of hardware companies.
Remove all TSRs
Disable any TSRs or programs running in the background as many times fatal exception errors can be caused by conflicts between two or more open programs. Additional information on how to end task a TSR can be found on document CHTSR.
Delete all program temporary files
Delete all temporary files that may still be residing on the hard disk drive from currently or previously running programs.
If you have overclocked any component within the computer, set the computer to its factory settings to verify that the overclocked component is not causing the issue.
Verify your computer has more than 200 MB available
If your computer is running low on hard disk space, your Windows swap file will be unable to increase in size when needed, which can cause errors.
Run scandisk / defrag
Attempt to run scandisk / defrag on the hard disk drive as it could be possible your hard disk drive may have an issue causing the swap file or data files to become corrupt or invalid
Heat related issue
Verify that all fans in and on your computer are properly working. If not all fans are working or you do not have enough fans and your computer is overheating, any number of issues including fatal exceptions can occur.
Disable External Cache in CMOS
If the option is available, attempt to enter your computer's CMOS setup and disable the external cache. If this resolves your issue it is likely that you are encountering a heat related issue. Information and help with entering CMOS setup can be found on document CH000192.
CPU Core Voltage
If available, verify within your CMOS or by jumper that your CPU core voltage is set to factory specification. This may require that you consult your documentation or motherboard manufacturer.
Bad Memory, invalid bits or physically bad memory
Bad computer memory is also a common cause for fatal exception errors. If you have recently added memory to the computer, it is recommended that it first be removed to verify that you are not experiencing conflicts with the recently installed memory.
If no memory has been recently added to the computer and you have tried all the above recommendations you can find additional information about testing your memory on document CH000708.
Below is a listing of the more commonly experienced processor exceptions ranging from 00 to 0F.
00 = Divide Fault
Occurs if division by zero is attempted or if the result of the operation does not fit in the destination operand.
Interrupt 2 is reserved for the hardware Non-Maskable-Interrupt condition. No exceptions trap through interrupt 2.
Occurs after an INTRO instruction has executed and the OF bit is set to 1.
05=Bounds Check fault
The array Index is out of range
06=Invalid Opcode fault
This error can be caused by one of the below conditions.
Processor attempting to decode a bit pattern that does not correspond to any legal computer instruction.
Processor attempts to execute an instruction that contains invalid operands.
Processor attempts to execute a protected-mode instruction while running in virtual 8086 mode.
Processor attempts to execute a LOCK prefix with an instruction that cannot be locked.
07=Copressor not available fault.
This error can occur if no math coprocessor is present. This error can also occur when the math coprocessor is used and a task switch is executed.
This error occurs when processing an exception triggers a second exception.
09(OD)=Copressor Segment Overrun.
Floating point operand is outside the segment.
10(0Ah/0A)=Invalid Task State Segment Fault
Can be caused by a number of possibilities as Task State Segment contains a number of descriptors.
11(0Bh)=Not Present Fault
The Not Present interrupt allows the operating system to implement virtual memory through the segmentation mechanism. 0B fault occurs when this segment is not available.
Occurs when instruction refers to memory beyond the limit of the stack segment.
13(Odh)=General Protection Fault
Caused by any condition that is not covered by any of the other processor exceptions. The exception indicates that this program has been corrupted in memory generally resulting in the immediate termination of the program.
Occurs when a paging protection rule is violated (when the retrieve fails, data retrieved is invalid or the code that issued the fault broke the protection rule for the processor).
16(10h)=Coprocessor error fault
Occurs when an unmasked floating-point exception has signaled a previous instruction.
17(11h)=Alignment Check Fault
Only used on 80486 computers. Caused when code executing at ring privilege 3 attempts to access a word operand that is not divisible by four, or a long real or temp real whose address is not divisible by eight.