1. Verify the diskettes or CD are readable by reading the files on the drive. For example, Microsoft Windows users can explore the drive in Windows explorer. If the CD attempts to AutoPlay, you may need to right-click the drive and click Explore to browse the drive. If you are having problems with reading a CD, please see document CH000212.

2. If the CD reads fine with no errors verify your computer meets the minimum requirements of the software program. If your computer does not have enough disk drive space or does not meet the requirements, the program will not install.

3. Make sure the program or utility you are installing is compatible with the version of operating system you have on your computer. For example, many older utilities such as a virus protection program may only work with a specific version of Microsoft Windows.

4. If you are getting stopped at the CD-KEY or Serial Number verification, verify you are entering your correct number. If you lost your number or key or it does not work, you will need to contact the developer of the program. Computer Hope will not provide any users with an alternate identification number.