Basic steps to perform when attempting to troubleshoot problems in Microsoft Internet Explorer

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These are basic steps to perform when attempting to troubleshoot problems in Microsoft Internet Explorer. Before following the procedures below, create a restore point.
 
1. Close all but one Internet Explorer window 
 
2. Clear your Internet browser history:
"Tools" menu, "Internet Options", and click the "Delete Files" button. You also have the option of automatically deleting files each time you close the browser window by clicking the "Advanced" tab and checking "Empty Temporary Internet Files folder when browser is closed". 
 
3. Clear any "Unknown" or "Damaged" downloaded programs by clicking the Tools menu, Internet Options, click the Settings button, click the View Objects... button, and selecting each of the programs that are damaged or unknown and pressing the delete key. 
 
4. Verify that your Security settings under Tools menu, Internet Options are set to medium at the most. Some web pages may not function properly if the security settings are set too high. 
 
5. Restore defaults for advanced Internet options by opening the Tools menu, Internet Options, clicking the Advanced tab, and clicking the Restore Defaults button. 
 
6. Close Internet Explorer. 
 
7. Open one Internet Explorer window and try again. 
 
8. If the issue persists make sure your browser has not been hi-jacked by following these recommendations:
 
 
Spyware, adware, malware, and other Trojans Spyware, adware, malware and other Trojans are becoming an ever-growing threat to users who browse the internet and/or install free programs. However, many computer users do not realize when these programs are secretly installed on a computer or realize when their system or browsers settings are changed. Below is a listing of potential symptoms a user may encounter when their browser or computer has been hijacked.
 
  1. Default home page changes to a different page; commonly an adult oriented web page.
 
  2. Computer slows down.
 
  3. New tools in the browser such as a new search toolbar is installed or added to the browser.
 
  4. Default search engine or other settings changed. 
 
Install and run both Adaware and Spybot Search & Destroy available from HAL-pc.
 
 
9. Make sure you have all the latest updates from Microsoft's Windows update page. 
 
10. If you have any popup blockers installed on the computer try disabling the popup blocker and/or uninstalling the popup blocker. Some popup blocker programs can cause additional issues with the browser. 
 
11. If all the above recommendations do not resolve your issue, this issue has recently started occurring, and you are running Microsoft Windows XP, you can also do a system recover back to an earlier date using System Restore:
 
 
Click Start, Programs, and then Accessories 
 
Click System Tools and open System Restore 
 
In the System Restore window, select Restore my computer to an earlier time and click Next and follow the steps to restore your computer to an earlier date.